Question 1

What sizes do you offer?

Accepted Answer

Every NEPOLO piece is available in S, M, L, XL and XXL. Our fits run oversized by design — check the Size Guide for exact chest and length measurements before ordering.

Question 2

How do I place an order?

Accepted Answer

Pick your piece from the Collection, choose your size, and tap Buy Now. That opens WhatsApp with your product and size pre-filled. Our team confirms availability, total and delivery details right there.

Question 3

What payment methods do you accept?

Accepted Answer

We accept eSewa, Khalti, mobile banking, bank transfer and cash. Payment details are shared on WhatsApp once your order is confirmed.

Question 4

Do you offer Cash on Delivery?

Accepted Answer

Yes. Cash on Delivery is available across Nepal. For COD outside Kathmandu Valley a small advance may be requested to cover courier charges.

Question 5

What is your delivery time within Nepal?

Accepted Answer

Inside Kathmandu Valley: 1–2 working days. Outside the Valley: 2–5 working days depending on your courier location.

Question 6

Do you offer exchanges or returns?

Accepted Answer

Size exchanges are accepted within 7 days of delivery as long as the piece is unworn, unwashed and has its tags intact. See Shipping & Returns for the full policy.

Question 7

How can I contact you for support?

Accepted Answer

Message us on WhatsApp at +977 9714535036, email nepolowears@gmail.com, or use the form on our Contact page. We reply within 24 hours.

Frequently Asked